PESCO Helpline and Complaints Management

Electricity is an important and un-neglectable part of our daily lives, powering our homes, businesses, and industries. The Peshawar Electric Supply Company (PESCO) of Pakistan is responsible for ensuring that electricity is delivered efficiently and reliably in the areas of KPK. However, like any other service, there can be issues and queries that need to be addressed. The PESCO Helpline is a dedicated service to assist customers with their electricity-related issues and inquiries.

PESCO Helpline

Check and Download Your PESCO Bill Here.

How to Contact PESCO Helpline (Emergency Complaint Number)

You can contact anytime to general PESCO Helpline through these numbers:

  • Phone on 118.
  • Send sms on 8118.

PESCO Helpline Numbers Circles Wise

You can also contact to your PESCO circle representative for any queries on these following numbers:

  • Peshawar 091-9212523
  • Khyber 091-9217576
  • Mardan 0937-9230288
  • Swabi 0938-221209
  • Swat 0946-9240367
  • Abbottabad 0992-9310089
  • Mansehra 0997-920018
  • Bannu 0928-613173

PESCO Helpline Email Addresses

You can also contact PESCO online Helpline with email, here are email addresses with queries:

Importance of PESCO Helpline

The Helpline is important  for maintaining customer satisfaction and ensuring the efficient operation of electricity services.  It provides a direct way of communication for consumers to report issues, seek assistance, and receive information, thereby enhancing the overall service experience.

Common Issues Solved By PESCO Helpline

The common issues or complaints that are solved by PESCO are as-follows:

  • Reporting Power Outages
  • Billing Inquiries and Support
  • New Connections Installations and Transfer
  • Complaints and Dispute Resolution
  • Technical Support and Maintenance

FAQ’s

How can I contact the PESCO Helpline?

You can contact the PESCO Helpline via phone on 118, or SMS on 8118.

What services does the PESCO Helpline offer?

The helpline offers assistance with billing issues, power outages, new connections, and general inquiries.

How do I report a power outage?

You can report a power outage by calling the helpline or using the online portal.

How do I apply for a new electricity connection?

You can apply for a new connection by submitting the required documents and fees. The helpline can guide you through the process.

Where can I provide feedback about PESCO services?

You can provide feedback through the website, mobile app, or by calling the helpline.

What information do I need when reporting a power outage?

When reporting a power outage, provide your customer number, address, and details about the outage, such as the time it started and any specific issues you’ve noticed.

Can I schedule an appointment for a technician visit through the PESCO Helpline?

Yes, you can schedule an appointment for a technician visit by contacting the helpline. They will help you arrange a convenient time for the visit.

How do I track the status of my complaint or service request?

You can track the status of your complaint or service request through the PESCO online portal or mobile app. The helpline can also provide updates if needed.

Is there a dedicated helpline number for emergency services?

Yes, PESCO has a dedicated emergency helpline number for urgent issues such as major power outages or electrical hazards.

What should I do if I receive a high electricity bill?

If you receive a high electricity bill, contact the PESCO Helpline for a detailed explanation. They can help you understand the charges and provide tips on managing your electricity usage.

How can I update my contact information with PESCO?

You can update your contact information through the PESCO online portal or by calling the helpline. Keeping your information up-to-date ensures you receive important notifications and updates.

What are the peak hours for the PESCO Helpline?

The PESCO Helpline operates during regular business hours, but the exact peak hours can vary. It’s best to check the website or contact directly for specific hours of operation.

Can I request a meter inspection through the PESCO Helpline?

Yes, you can request a meter inspection if you suspect your meter is malfunctioning. Contact the helpline to schedule an inspection.

How do I get information about scheduled maintenance or planned outages?

PESCO provides information about scheduled maintenance or planned outages through website, social media, and direct notifications. You can also inquire about these events through the helpline.

Are there any charges for using the PESCO Helpline?

No, there are no charges for using the PESCO Helpline. It’s a free service provided to assist PESCO customers with their electricity-related issues.